1. We only accept Escrow on Aliexpress. And expect payment within 4 days of purchase.Please contact us if you have any questions.
2. Please note that postage is NOT refundable.
UPSS: 5-7 Days, UPSE: 4-6 Days, FEDEX: 5-7 days, TNT: 3-7days, UPSE: 4-6 Days, FEDEX: EMS: 7-15days, HONGKONG Post: 12-27days, China post: 15-25 days. ~~~ Please contact us before buying if you are in aliexpress exclusive countries ~~~
If you purchase multiple items, you can save freight for each additional items. If you buy 8pcs or more and only need only 1 user manual, you save 7 user namual, you can save US $ 1 for Energy Saving.
3. We have much experience on making a lower value on the invoice to round the goods and to reduce the customs tax to be payed on Importation. Lower value on invoice will regard as a GIFT, if you do not need or need other help, Please do not hesitate to contact us. If you have difficulty in doing your declaration, or you need to scan the less value page, please tell us, we do for you! Or punishment fee you will pay for your declaration will be MUCH COSTLY.
4. We ship to Aliexpress's address ONLY, Please make sure your address in aliexpress is matched with your shipping address before you pay.
5. Almost all shipments will be delivered directly from our factory to your hand / door, if you leave a DETAILED RESIDENT ADDRESS WITH A VALID CONTACT TELEPHONE NUMBER, but there's sometime package may failed of dispatching, we will note you to contact your local postal System or Customs to get your shipment., Please contact us before paying.
6. Shipping TimeYour payment was successful and funding through AliExpress platform certification, we will help you with the fastest delivery, you do not worry about it.- Orders Saturday-Thursday - Pay by 1:00 pm Beijing Time and get the SECOND DAY SHIPPING ! - Orders Friday- Ships Sunday.-If You want to refund or you want to buy other products to replace the items you already payed, please tell us before 9:00 pm Beijing Time. Or you will pay the freight that occur.- We will message the tracking number to you on the second day of shipping.
7. If you are from Brazil, please kindly give us your CPF number, thanks a lot in advance.
8. Import duties, taxes and charges are not included in the item price or shipping charges. -These Charges are the buyers responsibility.-Please Check with your country's customs office to determine what these additional costs will be prior to bidding / buying.
9. Please be advised that for 110V / 220V / 240V product when placing an order. All our products are AC110-240V. If you need other special volt products, please contact us on / before placing orders.
10. Please keep the bill of shipping, if the items are damaged, please contact us within 24 hours. All the goods when shipping at factory are in good conditions, please appeal to to local carrier and ask for pay compensation within 3 days during received The goods.
11. SHIPPING is not including insurance fee. Please contact us if need insurance. 11. Insurance. For big value goods, please buy insurance for shipping if you want.
1. All returns must be postmarked within 14 days of receipt of the date of confirmed delivery by Carrier. If items are damaged, please contact us within 24 hours of receipt.All original tags must be attached, with no signs of wear, with all Original packaging, accessories and documentation (manuals, warranty cards, etc.) may be returned for a credit or refund of the item price within 30 days of purchase. Returns sent back without these documents will be rejected. If you are missing any of these Documents, please contact us.
2. Refunds are available within 30 days of the original date of your receipt of the items. All refunds will have a 10% processing fee assessed, Shipping and handling fees are non-refundable, the outgoing shipping costs that we paid already and the freight Of sending back will also be deducted from the refund total.
3. Non-returnable ItemsUsed or damaged items, Items missing the original Universal Product Code (UPC), Items that are not normally stocked (special order items, discontinued items, used items, B-stock products), Labor and / , Product itself that has been opened, customized orders.
4. Please contact us before sending back for the detailed address, and Please allow up to one week for inspection and processing for your return.Contact our returns department through Aliexpress Messaging if you have any questions about returning merchandise.
5. Please contact us before you crack the lights or put a dispute or ask a partial refund / compensation.
All products will have 2 years warranty. The lamp is not included. All other spare parts will be free of charge during the warranty period, but the freight will be payed by the buyers. After the warranty, we give you spare parts at Costs price and you pay the the freight.
2. All faulty due to improper installation or improper use will NOT be covered by the warranty. Any physical damage will void your warranty.
1. If you have any questions, concerns, or comments, please do not hesitate to contact us by message on Aliexpress, chat online on TradeManager. We will reply your message within 12 hours after your message received, and reply you as soon as your Message was receive online.
2. We are in contacting on weekends too, but need maybe 12 hours more to reply you, not 12 hours as Monday-Friday.
3. We ship lights from Sunday to Friday, do not ship on Saturday.
1. We are Lighting Experts. We are in love with lightings and electronic products, and we would love for you to check, and contact us with any questions.
2. We want you to be completely satisfied with your purchase from us. I will tell you the tracking number to you on Aliexpress / email. We appreciate you leave 5 STAR of Detailed Seller Rating and POSITIVE Feedback for us upon receipt of your item.
3. If you encounter any problems about anything, please message / email us to allow us an opportunity to correct any problem and we will do our best to assist you to solve the issue.
1. If you have any questions or concerns before or after receiving your item, please do not hesitate to contact our customer service team by clicking on the TradeManager link in the website right, send message to us.
2. Messages are answered within 12 hours Monday through Saturday, answered within18 hours on Sunday. Please allow up to 12/18 hours for a response to your message.Rest assured all customer inquiries are a high priority and will be responded to in a timely And professional manner.
3. Your satisfaction is guaranteed.
4. Welcome to contact us for the newest freight. If you buy 2pcs more or buy two kinds items or more, your freight will be different, please contact us before placing an order. You will be surprised!
Thank you for your trust and support!
Niugul lighting Factory